Ordering a Custom Garment

Dave tracksuit
The Dave Tracksuit in both Disco Diamond and Disco Square Fabric
~~~
Hi! 
Thank you for having a look at our information page on both ordering a custom garment or item of stock... here we will try to answer some questions you may have about how it all works and what we do! If at any time you would like a specific question answering please feel free to hit the 'contact us' button on the bottom left of the screen
~~~
~~~
Do I need to know what I want when contacting Ariane?
No! that's part of the fun of it... let Ariane's creativity run free and design something completely unique for you. Don't worry if you don't know what you want,  as Ariane will ask a series of questions and work with you to design that perfect outfit!
~~~
OK, so I don't know what I want... what kind of things do you make? Inspire me!
Ariane loves making people feel comfortable in their own skin... recently she has been getting asked to make garments such as booty shorts, body suits, dresses, capes, jackets with tails, leggings, shorts, trousers, flares, hot pants, waistcoats... the list goes on. Ariane's background is lingerie and corsetry design, she loves making technical garments and patterns - challenge her! Not all garments that Ariane has made feature on this site, or have even had photographs publicly released of them. That's because the items are made for YOU... if you want to keep your garment a surprise until you wear it Ariane is happy to honour that - just let her know. 
~~~
So, whats the deal with all the garment names?
Well, we're glad you asked! Ariane loves the opportunity to design a new garment with a client... to go on that process of fashion, shape and colour discovery together... and to mark that as how truly amazing it is, she names the garment after the client it was made for. Be immortalised and have a garment named after you by having Ariane design something special for you. 
~~~
Why are most of the 'Make your own' garments displayed on the website as 'Out of Stock'?
We have set most of the made to order garments as 'Inquire' only. This is so that we can confirm our current processing times, select fabric colours and assess any additional details that you would like us to take into consideration before proceeding with your special custom garments
~~~
How long does a custom garment take to make?
This really depends on the type of garment you are ordering, the level of detail and fabric availability (does Ariane have the fabric in stock, need to order it or source it). As a guide we say 6 weeks - but we will only confirm custom orders after a conversation to establish these facts first. 
~~~
Can a rush order be made for you?
Please send us a message, and we will be able to advise our current workload / if we can rush a garment through for you
~~~
What is the process for ordering a custom garment/outfit?
Please use the contact us section to send an enquiry, once this is received we will respond and ask a few questions about the type of garment or outfit that you are looking for. Once we have established the design, we will be able to proceed with body measurements - this will either happen at a fitting in Ariane's Thornbury studio, or via you sending them through
~~~
Does Ariane make garments for men as well? 
Yes! Some of the most fun outfits Ariane has made recently have been for her male clients. These have ranged from waistcoats, and jackets with tails right through to tracksuits, holographic shorts and leggings.
~~~
What fabrics does Ariane use?
Ariane has spent many many hours, weeks and years working on sourcing her fabrics, establishing suppliers and acting as a magpie for all things pretty... she respectfully asks you not to ask the question of 'can i know your supplier', as this is not information that is going to be shared. She is however, happy to tell you, that as often as possible she does support other small businesses and tries to ensure that her components are to the highest quality possible for their purpose. 
~~~
Why are the sequin garments more expensive than the holographic items? 
This is for a mix of reasons - which include (but not limited to) the initial cost of the sequins is higher than the holographic. They blunt blades and cutting wheels, and also break needles in the sewing machines, meaning that there is a higher usage of consumables to make these garments. The construction of these garments usually requires a lining fabric (regardless of the style of item), this is due to the back of the sequins often feeling like they may be rough against the skin (and we don't want anyone to be uncomfortable while looking fabulous!). All of this together may make you think that the sequin fabrics are not worth using for your special item... Nooooo.... you could not be more wrong! The finished result of these garments is never disappointing, and Ariane is happy to continue this labour of love to help spread the sparkles!
~~~
Will Ariane use my own fabric to make the item for me?
Maybe. Ariane has spent a long time developing her fabric sourcing, to make sure that the fabrics she uses are the correct ones for the purpose she is using them for. You are welcome to ask about your fabrics and bring them to a consultation. Ariane will not be responsible for any garment imperfections due to using fabric provided by you. If the quality of the fabric doesn't 'last', or you are disappointed by the final look of the garment, Ariane is not responsible for this.
~~~
Fittings 
Dependent on your garments and design, we will advise you as to if we need fittings during the process of making the garments. These will take place at Ariane's studio in Thornbury, Melbourne  
~~~
Can I have an out of hours appointment?
Yes, We can be flexible to accommodate schedules
~~~
I cant get to Ariane's studio for a fitting - can I still order a custom garment?
Yes! We are able to send you detailed information re: the measurements that we need from you - please use a dressmaker's tape measure to do these. It is highly recommended to ask someone else to take the measurements for you, while standing in from of a mirror (to make sure the tape is straight). Please take care with these measurements, as your garment will be made to these. More information on this process can be provided if you would need this service.
~~~
STOCK ITEMS:
We mark an item as In Stock when we either have the stock, or we are confident that we can provide the item in the stated time on its listing. 
~~~
What items are stock?
In between commissions Ariane is managing to build some stock... well, she is trying to but it doesn't stick around for long. These items are generally one offs, or extremely limited in supply, and are available for shipping to you straight away. 
From time to time we will also list fit samples and practice garments for sale too, sometimes at a discounted price. These will be clearly marked. If they have any alternative refund guidelines with them to our standard guidelines it will be clearly noted in the listings.
If a garment says Limited stock / Limited Fabric / Last one - are you my pulling leg and trying to use sales tools to get me to buy the item?
Goodness, no! We source unique fabrics from all over the world. Quite often our fabrics and trims are limited supply in the first place, or we have finished the stock we had - which means that we either can't make more, or if we can it may only be one more item. You are more than welcome to enquire about a specific item and we can tell you if more can be made or not.
~~~
When will my 'stock' order be posted?
Any orders for 'ready made' (IE. ones that offer 'pay now') stock made during the week have up to two days processing time to be dispatched if regular postage is selected. Express post packages will be dispatched within 1 working day. Orders are not posted on the weekends, so the last time to order something to be posted out that week is Thursday.