Hi, I have already taken this up with Tessa.
I was disappointed that the suede straps were shorter than what was in the photos, they were missing the stitching, and they were attached unevenly. Tessa advised this is to allow for more flexibility, but to me it just looks like laziness and a rushed job. That stitching represents attention to detail and craftsmanship, and it elevated it above other homemade masks. I was so impressed by the photos on your website, but what got delivered was like the Wish.com budget version.
The mask is also way too small for my face, despite being advertised as "adult". The elastic ribbon used on the straps is more scratchy and uncomfortable than the disposable surgical masks, so even if it did fit, it is immediately uncomfortable to wear.